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Each lot is issued with a number of keyfobs.
The maximum number of keyfobs that can be issued is related to the number of bedrooms in the apartment, as indicated in the official Strata plan. Please keep in mind that areas such as sun rooms and studies are not counted as bedrooms. The maximum allocation is:
1 Bedroom = 2 keyfobs
2 Bedrooms = 4 keyfobs
3 Bedrooms = 6 keyfobs
Keyfobs must NEVER BE COPIED under any circumstances. Keyfobs are issued on the strict understanding that current and future users of those keyfobs are also made aware that keyfobs must not be copied.
You may request keyfobs, up to the maximum allowance for the apartment, which will be at the relevant owner's expense.
Please be aware that if you request keyfobs, the cost of each keyfob will depend on the reason behind its issue, as outlined below:
If you would like to replace a keyfob because it has been lost or stolen, or because it has been damaged, the charge is $150 per keyfob*
If you would like to swap a keyfob because it has an internal malfunction (i.e. the keyfob is not damaged but has completely stopped working) it will be replaced on request at no charge. Please note that you will need to hand in the old keyfob at the same time as being issued with the new keyfob, in order to qualify for the free replacement of a malfunctioning keyfob (otherwise the replacement is treated as being for a lost keyfob, for which the charge is $150 per keyfob*)
As the first step in the process, keyfobs can be requested by the owner of the relevant apartment (or by the Property Manager of the apartment who is a full member of the Real Estate Institute of NSW) by first completing the online form at:
Once the form is submitted and payment is made, notify the Building Manager by sending payment receipt to buildingmanager@venetianpyrmont.com and you will be provided with instructions on how to collect the keyfob/s locally from the Building Manager.
Additional information - our security system automatically logs the use of every keyfob around the building for security and safety reasons. The Strata Committee keeps a register of all issued keyfobs, which it periodically updates via audits or by re-issuing them. IF YOU KNOW OF A KEYFOB THAT HAS GONE ASTRAY, PLEASE NOTIFY THE STRATA MANAGER OR A MEMBER OF THE STRATA COMMITTEE IMMEDIATELY so it can be de-activated.
Please be vigilant at all times. If you spot anything suspicious, please contact Whelan Property Group or the police immediately:
Whelan Property Group - (02) 9219 4111
Whelan Property Group (After Hours) - 0455 330 582 (calls to this number cost $143 per call)
Sydney City Police - (02) 9265 6499.
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